How do I select my playmat / print?
You will be able to select your playmat / print when we send out the Backer Surveys after the project ends.
Last updated: February 16, 2024 09:58
Where do I add my shipping address?
You will be able to add your shipping information when we send out the Backer Surveys after the project ends.
Last updated: February 16, 2024 10:37
When and where do I pay for shipping?
For this project, shipping is calculated and paid for through the Backer Survey that is sent out after the project ends.
Last updated: February 16, 2024 10:37
Will this particular piece of artwork be available as a playmat / print?
Through Stretch Goals, additional playmats / prints can be unlocked. Whenever a new Stretch Goal is unlocked, backers vote to determine which illustration will be added to the project. The illustration with the most votes gets added to the project.
Last updated: February 16, 2024 10:37
How can I nominate my favorite artwork for voting?
Nominations for new playmats can be made in the comments during each new round of voting. The top few pieces with the most nominations in the comments will likely be added to the next round.
Last updated: February 16, 2024 10:37
Is there wholesale pricing available for retailers?
Yes, we have special wholesale pricing for retailers. Please contact us via PM here or through the OMA Store if you are interested.
Last updated: February 16, 2024 10:37
Do you ship to Japan/Australia/Europe, etc.?
Yes, we ship globally, though shipping charges vary between the US, Canada, and other countries.
Details can be found in the shipping section of the project page.
Last updated: February 20, 2024 05:26
What are the dimensions of the playmats?
The mats are approximately 14”x24”.
Last updated: February 16, 2024 10:37
What is on the underside of the playmats?
The underside of each Playmat is a black textured rubberized surface, with the exception of any potentially double-sided Playmats.
Last updated: February 16, 2024 10:37
Where are the playmats and prints manufactured?
The playmats are officially licensed products from Wizards of the Coast, and are manufactured by UltraPro in the United States. The prints are manufactured in the United States as well.
Last updated: February 16, 2024 10:37
Why is international shipping so expensive?
We ship everything ourselves from the US and use the best rates we currently have access to. We’ve tried outsourcing international shipping in the past with extremely mixed results, especially during the current pandemic. We are investigating international shipping partners, but currently that is not in place and we plan to fulfill all orders ourselves.
Last updated: February 16, 2024 10:37
I was sent a tracking number but USPS hasn't received my items. Are they lost?!
Most likely not! If you run into this situation, fear not - your items are probably not lost, but simply not yet packed.
We generate packing labels & tracking numbers early during fulfillment, often before we have even received stock from the printer. You can expect your items to begin their actual journey to you once USPS has changed the tracking status to “received” or similar. We print labels in advance to speed up fulfillment.
Last updated: February 20, 2024 05:26
Will any Lord of the Rings art be available through this project?
Sadly not.
Due to the legalities of the rights involved, none of Magali’s Universes Beyond artwork can be included in the project.
Last updated: February 20, 2024 05:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.